San Antonio Water System

PLEASE SEE ADDENDUM 2 -- CHANGES TO IMPORTANT DATES

REQUEST FOR PROPOSALS

2024 THIRD PARTY COLLECTION SERVICES

SOLICITATION NO: R-24-002-LE

Release Date: March 1, 2024

Non-Mandatory Pre-Submittal Conference: March 18, 2024, at 2:00 p.m. (CDT)

Deadline: April 12, 2024, April 5, 2024, at 2:00 p.m. (CDT)

**ELECTRONIC SUBMISSIONS ONLY**

The San Antonio Water System (SAWS) is pursuing services from qualified outside collection agencies (OCA) to collect on delinquent accounts that have been inactive for a period of three (3) months or more to support SAWS effort to provide services at lower rates and decrease the amount of revenue loss. SAWS seeks to maximize the collection of outstanding accounts without negative exposure to SAWS and with careful consideration of consumers’ rights.

Estimated Timeline

March 1, 2024,........................................................................................................................ RFP Released

March 18, 2024 at 2:00 p.m. (CDT)......................................... Non-Mandatory Pre-Submittal Conference

March 22, 2024, by 4:00 p.m. (CDT)..................................................... Receipt of Written Questions Due

April 5, 2024, March 29, 2024, by 4:00 p.m. (CDT)............................................ Q & A Posted to Website

April 12, 2024, April 5, 2024, by 2:00 p.m. (CDT)............................................................... Proposals Due

April 2024 ................................................................................................................... Proposals Evaluated

April 2024 .............................................................................................................. Interviews, if necessary

April/May 2024 .................................................................................................... Selected OCA’s Notified

June 4, 2024.................................................................................... SAWS Board Consideration and Award

June 2024...................................................................................................... Non-Selection Notices mailed

July 2024...................................................................................................................................... Start Work