San Antonio Water System

The San Antonio Water System (SAWS) is seeking a Service Provider to provide Merchant Services. The Service Provider will integrate a customer payment option for SAWS residential and commercial customers to make payments by credit and debit cards via Web through linkage between SAWS website and Service Provider’s website; IVR (Interactive Voice Response), Service Provider’s own call center and in person at SAWS payment centers (through Service Provider’s kiosks or POS payment equipment located separate from cashier windows). SAWS seeks proposals in response to this Request for Proposal from qualified and experienced Service Providers who have the proven ability with other municipalities or similar businesses that process more than 60,000 credit/debit card payments on a monthly basis and who demonstrate they possess the applicable technology, products, and customer service skills to accept credit/debit card payments through a website, IVR applications, Service Provider’s own call center and in person at SAWS payment centers.