Request for Proposal for Virtual Queueing-Call Management
Bid No. 16-16124
Status: Selection Approved and Awarded
Awarded:
Awarded:
Due Date: 3:00 PM Wednesday, 11/30/16
San Antonio Water System (“System”) seeks to procure an automated call queuing and virtual telephone management system (“Solution”) to include implementation, installation, configuration, and on-going maintenance of the Solution. The Solution shall provide the capabilities and functionalities outlined in this RFP. It is the aim of the System to adopt improved technologies and processes, including virtual telephone management, which will improve efficiency and customer satisfaction levels.
Mandatory
Pre-Bid
Meeting
10:00 AM, Tuesday Nov. 8, 2016SAWS Purchasing Division 2800 U.S. Hwy 281 North, Room 559 San Antonio, TX 78212
Downloads
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Full Invitation to Bid
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Addendum No. 1
Nov. 16, 2016 |
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Addendum No. 2
Nov. 21, 2016 |
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Addendum No. 3
Nov. 21, 2016 |
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Addendum No. 4
Nov. 22, 2016 |
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