Welcome New Customers

Welcome New Customers

At SAWS, our vision for customer service involves exploring today's technology to engage our customers with courteous, quality and timely service. Here are some important items of interest for new customers.


Easy. Convenient. Pay your bill securely any time, day or night.

  • Online
  • Pay-By-Phone (Checking or savings only)
    210-704-SAWS (7297)
    To pay by debit/credit card, call 1-855-729-7540
    (Value Payment Systems)

  • Pay In Person
    8 a.m. to 5 p.m. Monday through Friday at four locations
  • Third-Party Agencies
    H-E-B, La Fiesta, Money Box and Western Union locations accept SAWS payments.

Be A WaterSaver. Learn how to save water and money.

Do You Like Free Things?

Get a free irrigation consultation and learn how to keep money from going down the drain. Our conservation professionals will check your irrigation system's performance and evaluate existing turf and soil conditions. Also, SAWS provides free high-efficient showerheads and aerators to its customers.


  • Under Year-Round restrictions, landscape watering is permitted any day before 11 a.m. and after 7 p.m.
  • Water waste includes runoff or failing to fix leaks.
  • Watering with a hand-held hose is permitted any time.

Year-Round Restrictions

Year-Round restrictions are in effect in the SAWS service area when the aquifer level remains above 660 feet. When the aquifer drops below 660 feet, additional rules apply. Visit SAWS Drought Restrictions for complete watering rules and drought restrictions.


We can help. Find out if you qualify.

Added assistance may be available for:

SAWS works in partnership with the City of San Antonio Department of Human Services to qualify residents for Project Agua, Affordability Discount or Plumbers to People. Contact Human Services at 210-207-7830 to locate the office nearest you.