Contact Information

How can we help you?

SAWS offers three convenient ways to contact a customer service agent to assist you. You can also find the answers to many common questions on our FAQ page.

By Phone

Account questions or water/sewer emergencies.

Web Chat

Quick question? Chat gives you fast access to a SAWS agent.

Online chat is currently unavailable. SAWS customer service agents are here to assist Monday - Friday between 8 a.m. - 5 p.m.

Service Locations

You can visit one of our three customer centers to make a payment in person or speak with a representative about your account. SAWS has also teamed up with select local businesses to collect payments on our behalf.


SAWS Customer Centers are
open 8 a.m. - 5 p.m.
Monday - Friday

Main Office

2800 U.S. Hwy 281 North
San Antonio, Texas 78212

East Side
Customer Center

Comerica Building
403 South W.W. White Road
San Antonio, Texas 78219

West Side
Customer Center

Las Palmas Shopping Center
803 Castroville Rd. Suite 406
San Antonio, Texas 78237

For a list of additional bill payment locations click here.

Helpful Phone Numbers

Water and Sewer Emergencies
24 hours/7 days a week
Customer Service
Questions on billing, transfers, turn-ons and turn-offs of service.
Monday - Friday: 8 a.m. - 5 p.m.
Payments only: Saturdays: 8 a.m. - Noon
Account Review
High bill inquiries — water and sewer.
Water pressure problems.
Landscape rebates. Water-saving tips.
One-on-one conservation consultations.